Refund policy
1. Return Policy
- Return requests must be raised within 7 days of receiving the product.
- The product must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories must be intact.
- Products that show signs of use, washing, alteration, damage, stains, perfume/deodorant marks, or missing tags may not be accepted.
- Once a return request is received, Root&Stitch will arrange a return pickup where courier service is available.
- A return courier charge of ₹200/- will be deducted from the refund amount.
- If return pickup is not available in the customer's area, the customer may be requested to courier the product to the Root&Stitch return address. In such cases, the applicable return shipping terms will be communicated separately.
2. Quality Check
All returned products are subject to a quality check after reaching Root&Stitch.
The return will be approved only if the product meets the return conditions mentioned above. If the product fails the quality check, the return/refund may be rejected and the product may be sent back to the customer.
3. Refund Policy
- Refunds will be initiated only after the returned product is received and successfully passes the quality check.
- The applicable ₹200/- return courier charge will be deducted from the refundable amount.
- Refunds will generally be processed to the customer's original payment method, UPI, or bank account, as applicable.
- Once the refund is initiated, the time taken for the amount to reflect may depend on the bank/payment provider.
- Shipping or other charges paid at the time of the original order may be non-refundable, where applicable.
4. Exchange Policy
- Exchange requests must be raised within 7 days of receiving the product.
- The product must be unused, unworn, unwashed, and have all original tags and packaging intact.
- Exchange is subject to size/product availability.
- Applicable exchange shipping charges will be communicated to the customer before processing the exchange.
- If the requested size or product is unavailable, the customer may choose an alternative available option or request a refund, subject to this policy.
5. Non-Returnable Conditions
Returns may not be accepted for products that:
- Have been worn, washed, altered, or damaged.
- Have missing or removed tags/labels.
- Have stains, marks, odors, or signs of use.
- Are returned after the eligible return period.
- Are damaged due to improper handling after delivery.
6. How to Request a Return
To request a return or exchange, please contact Root&Stitch Customer Support with your Order Number and reason for the return/exchange.
Our team will verify the request and guide you through the next steps.
Root&Stitch reserves the right to reject a return or refund if the product does not meet the conditions stated in this policy.